FAQ
Last updated: 2026-09-28
Where do you deliver?
We deliver only within the United Kingdom. Standard Shipping is free for supported UK addresses.
How long does delivery take?
Processing normally takes 1–2 working days, followed by approximately 4–6 working days in transit. These are estimates, not guaranteed dates.
How do I track or change an order?
A tracking reference is sent when available. Contact [email protected] promptly for an address change, cancellation request or missing parcel; a change may not be possible after dispatch.
What is the return and refund period?
The additional voluntary return window is 30 days after delivery. The store pays eligible return shipping. Voluntary refunds are issued within 10 working days after receipt and review, while statutory cancellation and refund deadlines take priority.
What if an item is damaged, incomplete or wrong?
Email the order information and available photographs to [email protected] so that the appropriate remedy can be arranged.
How can I pay?
Checkout uses GBP. Where available, PayPal processes payment and displays the funding options offered for that transaction.
How do I contact the store?
homeaisle
69 Irish Street, Armagh, Northern Ireland, BT61 7EP, United Kingdom
+44 7627 247116
[email protected]