Refund Policy

Your cancellation right

When you buy from homeaisle may cancel an eligible distance purchase within 14 days after receiving the goods without giving a reason. Send a clear cancellation statement to [email protected]. You then have a further 14 days to return the goods.

Any statutory exception applies only when it is legally relevant to the particular product and has been explained before purchase.

Refund timing and method

We refund eligible payments, including the least expensive standard delivery charge offered, using the original payment method and without a refund fee.

A statutory refund is made within 14 days after we receive the returned goods or earlier proof of return. We may make a lawful deduction for handling beyond what would be reasonable in a shop.

Additional 30-day return offer

In addition to statutory rights, you may request a voluntary return within 30 days after delivery. The item should be unused, complete and in its original condition and packaging, with the order number or other proof of purchase.

We pay the shipping cost of an eligible return. Voluntary refunds are issued within 10 working days after receipt and inspection; an earlier statutory deadline always takes priority.

Faulty, damaged or incorrect goods

Send the order details and available photographs to [email protected]. We will assess the appropriate repair, replacement, price reduction or refund without limiting mandatory consumer rights.

Optional cancellation wording

You may write to [email protected]: “I cancel my purchase of the following goods.” Add the goods, order number, order and delivery dates, your name and address, and the date of the message. This format is optional.